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Thanks to everyone here who has given us feedback about Nuance and its products. I was very interested in buying the program but after hearing the horror-stories, I’ll be avoiding it.

It seems like the company has a death-wish by releasing a crippled application, not providing adequate on-line support and making themselves nearly untouchable by the customer. I, for one, will never pay for tech support again from ANY company. That’s a shame because it gives the impression (at least to me) that they do not value the customer OR the product they are trying to sell. It’s not just bad customer service, it’s bad business and they will fail eventually. I’d rather not be a part of that dysfunction. Again, thanks for the reviews.
Rating: 1 / 5

HELLO ALL /

I must say this program is really a rip off. all who buy it,comprized of 26 letters A-Z 1234567890!@#$%^&*()_+=-’;[/.,

and if you would pay more than $25.00 a pc. This cant wirte or/and read html, adobe, dreamweaver, or acrobat09,

this is just a type tool. To help you type faster, still has alot of not in it. Honestly you can buy windows office full Ver 2003 or 2007 for less and can do much more .!

Or Windows 7 for less and these are very over priced too for a 1 pc use or user

so please dont buy this product you are paying way more than it is worth.! is needs much more improvment. To be worth 100.00 to 200.00 per cd. this is just a rip off of freeware that they have gathered it put together made voice voice addons.And now want to ripoff there users or customers please pay no more than $25 dollers. if you do support this program windows 7 is only worth $75.00 a pc. Look at what it will do compared to this software it burns writes copys plays and runs everything you buy to run with it from hardware to software. games, movies, programs, music,

so please dont play into this rip off $100.00 to $200.00 for a programe that took all the freeware and copyrighted it so it wont be freeware anymore thus we pay at both ends,can only type dose nothing else.!everything in adobe photoshop html pictures acrobat 9.0 DVD’s CD”s They dident even pay to use our A thur Z

and uperr case lower case oh forgot the big one .,/?;;”"‘!@#%^&*()_+ 1234567890 all freeware till they tought up this way to get you to pay them for stuff they never even thought up

I want to thank you for leting me post my helping feedback.

I Only hope it enlighted you . just how bad this program is.!

PLEASE DONT BUY THIS Unless you get there very best program for $25.00 and you use your free webcam with mic oh dose it work with all cams and mics software LOL. Or just type slow ! JUST SAY NO TO RIP OFF CORP that ruin freeware for all of US.

thank you
Rating: 2 / 5

P.S. I accidentally hit three stars and the review form would not let me change it to two stars.

Last year I bought Dragon Naturally Speaking 9 Preferred for my son. He had no trouble installing it, did mention that the program was “scary smart,” and now says it makes his job easier and he uses it constantly. For many months I have been toying with the idea of getting one for myself as it is getting difficult for me to type because of pain in my hands; however, I have been using computers for about 20 years now so am very familiar with the ups and downs of software support – who provides it and how good it is. I always check a product’s support pages before purchasing their product(s) – sometimes I DO learn from experience.

And that is the one thing that scares me about Nuance. I have been on their site several times trying to find answers to simple questions like, will it work with Open Office. No answer on their site, no easy way to contact them. I have written several emails to what I thought might be the sales office over the last eight months, no replies. They send me coupons and half-price deals and call me to offer great deals, but no answers to my questions.

So, apparently the software works maybe a majority of the time and that is good. But when something doesn’t work AND you can’t get any help from the people who made it, what good is it really? Only good until that first call to support.

I’ll wait – maybe after the economy sinks for awhile and they find out they actually need customers, they’ll decide to do something about their very bad web site and virtually nonexistent customer support.
Rating: 3 / 5

I have used Dragons since Version 6 but will not be installing (or attempting to install) the controversial Version 10. Thank goodness for invaluable Amazon customer feedback. The 9.5 now seems to work OK for me once I had totally upgraded my PC at vast expense and inconvenience (no proper guidance on the Version 9 box), but is not without some glitches: for example, the program seems incapable of deciphering the word “are” and simply excludes this word or freezes as if struck by lightning. Amazingly, the word “the” pronounced singly continually opened the double page format in the toolbar until I told the beast a hundred times that “the” was not a command! Occasionally it decides to capitalise all the text spoken without any command being issued. More importantly, thanks, folks, for reminding everyone that reinstalling more than three times will invalidate the program. This happened to me with another Scansoft/Nuance device: the expensive PDF Converter Professional 3. When I upgraded the PC it invalidated the PDF converter; a message appeared saying that I was running an illegal device and that my registration was cancelled henceforth. Therefore it would seem that I have to purchase a new program! What kind of lunatic helpline is this? Nuance management needs a radical shakeup. Cannot Amazon bosses do something to wake these people up…or get rid of them, leaving their technology to someone more competent(Google perhaps?).JOHN PENNEY (LONDON, UK)
Rating: 1 / 5

This item was ordered for use by a college professor.

He is very pleased with how it is working out.
Rating: 5 / 5